Scheduling an appointment at Rehabilitex, Inc. is quick and easy. Most patients' can be scheduled within a few days of making the initial call. Before scheduling an appointment you will need to follow these steps:

Rehabilitex Policies

Below are the clinic policies that will help us serve you in a more timely and efficient manner.

• Please verify your insurance coverage so that you are aware of co-pays and deductibles for which you may be responsible. We will bill your insurance carrier and attempt to get the claim paid. However, if your insurance carrier does not respond or denies your claim, you are responsible to contact your insurance carrier to resolve the problem/set up payment arrangements.
• Our cancellation policy is as follows: After (3) three consecutive cancellations or "no shows" for scheduled appointments the patient may be discharged from the physical therapy program. The physician of record will be notified of any such noncompliance and discharge of patient.
• We require 48-hour notice of your next appointment with your referring doctor so that we may provide a progress report in a timely manner.
• Please be on time for your appointment. We wish to complete your entire treatment but at the same time we do not wish to delay or inconvenience other patients.
• For your convenience we accept Visa/Mastercard/Discover.

DIRECT ACCESS INSURANCE LIST

• Anthem & Anthem Senior Advantage
• Beech Street Corporation
• Buckeye Preferred Network (PPO)
• Bureau of Workers’ Compensation Certified
• CCN/Coventry
• Champus/Tricare Standard
• CJC Community Insurance Company 
• Cigna
• Flora Health Network (Cofinity)
• HSP by Emerald
• Humana/Choicecare
• First Health
• Galaxy Health Network
• Healthstar
• Kaiser Added Choice – tier 2
• Ohio Preferred Network
• Medical Mutual of Ohio
• Ohio Comp Network
• Ohio Health Choice PP0/Capp Care / Cost Care / Pro America
• Ohio Health Network- PHS
• Private Healthcare Systems PHCS
• Pro America- Preferred Health Services
• Preferred Health Services/Directcare America (PHS)
• Progressive
• United Payors/United Providers – PHS

REFERRAL REQUIRED INSURANCE LIST

• DCA  
• Emerald Health
• Medicare, Railroad Medicare, Ohio Medicaid
• One Health Plan(Great West Health Care)

* Call 440-498-9723 if your Insurance carrier is not on the list. We will help verify your coverage.

Types of Insurance Plan

In order to help you understand how different insurance plans work we have summarized the various types:

Health Maintenance Organization (HMO)

Health Maintenance Organization allows you to select the primary care physician from a list of doctors in the network. HMO's require a referral from your primary physician to your insurance carrier.

Preferred Provider Organization (PPO)

Preferred Provider Organization allows you to see doctors and hospitals within the PPO network or outside the network. Although this plan offers more flexibility, out-of-pocket costs tend to be higher.

Medical Savings Account (MSA)

Medical Savings Account is a tax-advantaged personal savings account used in conjunction with a high-deductible health policy. Individuals can contribute money to this account on a pre-tax basis to set aside money for qualified medical care and expenses, including annual deductibles and co-payments.

Point-of-Service Plan (POS)

Point-of-Service Plan is a type of managed-care combining the features of HMOs and PPOs. You can decide whether to go to a network provider and pay a flat rate or to an out-of-network provider and pay a deductible and/or a coinsurance charge.

Indemnity Plan

A fee-for-service or traditional plan that gives you freedom to visit any medical provider without referrals or authorizations. This plan includes a deductible and a charge for covered services, with the insurance company paying 80 percent; the patient paying 20 percent.

Insurance Benefits

It is important to call your insurance carrier for your exact benefits. The number to call is located on your insurance card under customer service. When you make the call ask specifically for your outpatient physical therapy benefits. The six questions to ask are as follows:

1. What is my deductible?
2. What is my co-pay?
3. What is my co-insurance?
4. What is my calendar year?
5. How many visits do I have per calendar year? Do Chiropractic visits count against my physical therapy visits?
6. What are my in- and out-of-network benefits?

Glossary of Terms

DEDUCTIBLE is the amount you have to pay before insurance will begin paying your claim. For example: Your deductible is $250.00. After you pay up to that amount out-of-pocket your insurance will then begin to pay you claims.

CO-INSURANCE is the percentage that you are responsible for after the insurance carrier has made its payment. For example: Insurance covers 80 percent of the charged amount and you are responsible for the 20 percent.

CO-PAY is the amount you pay every time that you go to see your doctor or physical therapist — this is separate from co-insurance. For example: Each visit to your doctor or physical therapist you pay $10.

Out of Network Benefits

Most insurance plans (other than HMO’s) have out-of-network benefits. These benefits normally have a deductible and higher co-insurance payments, e.g., $250 deductible and 70/30 coverage after the deductible is met.

To get your out-of-network benefits call the number on the back of you insurance card.

Deductible is the amount you have to pay before insurance will begin paying your claim. For example: Your deductible is $250.00. After you pay up to that amount out-of-pocket your insurance will then begin to pay you claims.

Co-insurance is the percentage that you are responsible for after the insurance carrier has made its payment. For example: Insurance covers 80 percent of the charged amount and you are responsible for the 20 percent.

Co-pay is the amount you pay every time that you go to see your doctor or physical therapist — this is separate from co-insurance. For example: Each visit to your doctor or physical therapist you pay $10.

It is important to call your insurance carrier for your exact benefits. The number to call is located on your insurance card under customer service. When you make the call ask specifically for your outpatient physical therapy benefits. Click here for more information.

This will be answered by your physical therapist at the time of your initial evaluation. Each patient has a specifically designed plan of care.

On your first visit we perform a comprehensive evaluation that requires a full 60 minutes.  Subsequent visit sessions are approximately 40 minutes to 60 minutes depending upon your treatment plan and where you are in your recovery process.

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Yes, each patient has a primary physical therapist. We do work in teams to accommodate each patient’s schedule and to assure a comprehensive treatment plan. This will be discussed further at the time of initial evaluation.